PRIVACY NOTICE

EFFECTIVE DATE: 30 JUNE 2025

At EstateIQ, operated by Carrington Consulting (Pty) Ltd ("EstateIQ," "we," "us," or "our"), your privacy is important to us. This Privacy Notice explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

RESPONSIBLE PARTY

Carrington Consulting (Pty) Ltd (Reg. No. 2023/795258/07) is the responsible party for the processing of personal information related to the EstateIQ brand. EstateIQ is a brand that utilises third-party platforms to provide its services.

‍Contact: legal@estateiq.co.za

INFORMATION WE COLLECT

We may collect the following personal information:

• Full Name
• Contact information (email address, phone number)
• Estate details (for estate client accounts)

• Website analytics data (e.g. IP address, browser type)
• Information submitted via EstateIQ internal forms (e.g. support tickets, order forms)

We process your data based on your consent, the performance of a contract, or our legitimate interests, in accordance with POPIA.

PURPOSE AND LEGAL BASIS FOR PROCESSING

We process personal information for the following purposes:

• To provide and maintain our services (performance of a contract)
• To communicate with users (consent/legitimate interest)
• To analyse and improve our platform (legitimate interest)

• To comply with legal obligations (legal requirement)

DATA SECURITY

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse.

RETENTION OF PERSONAL INFORMATION

We retain personal information only as long as necessary:

• For active service use and legal compliance.
• Up to 12 months after subscription termination or last activity.
• Longer where retention is required by law (e.g. tax, audit)

DATA SUBJECT RIGHTS

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing and withdraw consent in certain cases

• Lodge a complaint with the Information Regulator: https://inforegulator.org.za/

USE OF COOKIES

Our website may use cookies to enhance your experience. You can adjust your browser settings to refuse cookies if you prefer.

CHILDREN'S PRIVACY

Our services are not directed at or intended for use by children under 18 years. We do not knowingly collect personal information from minors without parental consent.

UPDATES TO THIS NOTICE

We may update this Privacy Notice periodically. Material changes will be notified on our website or via email. Please review this page regularly.

‍Last updated: 30 June 2025

CONTACT US

For any questions or concerns regarding this Privacy Notice, contact us at: legal@estateiq.co.za

For more information on the terms governing your use of the EstateIQ services, please refer to our Terms of Use.